Data Centres & SLA

Certifications

Our data centres need to prove they comply with physical and environmental security of the following certifications:

• PCI-DSS approved
• SOC 2 Type 2
• Tier III

Connectivity

• Diverse path network connectivity
• All public internet traffic on multiple Tier 1 providers using BGP
• Private connections for direct connect available from multiple local providers

Environment

• Rugged Power systems with built-in redundancy, full uninterruptible power supply (UPS) systems, and backup generator systems in the event of a local utility failure
• Precision cooling system provides appropriate airflow, temperature and humidity to optimize conditions for equipment operation and to minimize downtime due to equipment failure
• Early fire detection systems for isolated and ultra-fast response

Physical security

• Data centre buildings manned by on-site security on a 24×365 basis
• Biometric & S2 keycard access
• CCTV digital camera coverage of the entire site
• Visitors are screened upon entry to verify their identity and authorized only if present on access list
• Visitors and staff badges are kept at all times in the facilities