Data Centres & SLA

We only use data centres in Canada that meet Tier III standards and support our connectivity needs for low latency local and worldwide network providers

Certifications

Our data centres need to prove they comply with physical and environmental security of the following certifications:

  • PCI-DSS approved
  • SSAE 16 (SAS70 replacement)
  • Tier III

Connectivity

  • Diverse path network connectivity
  • All public internet traffic on multiple Tier 1 providers using BGP
  • Private connections for direct connect available from multiple local providers

Environment

  • Rugged Power systems with built-in redundancy, full uninterruptible power supply (UPS) systems, and backup generator systems in the event of a local utility failure
  • Precision cooling system provides appropriate airflow, temperature and humidity to optimize conditions for equipment operation and to minimize downtime due to equipment failure
  • Early fire detection systems for isolated and ultra-fast response

Physical security

  • Data centre buildings manned by on-site security on a 24×365 basis
  • Biometric & S2 keycard access
  • CCTV digital camera coverage of the entire site
  • Visitors are screened upon entry to verify their identity and authorized only if present on access list
  • Visitors and staff badges are kept at all times in the facilities

SLA

We design our infrastructure services for 100% availability and commit to a 99.99% SLA per data centre. Our teams operate 24/7 to keep cloud.ca secure and fast. Need greater than 99.99% SLA? Talk to us about multi-cloud and multi-data centre deployment options.

 

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99.99% SLA
per data centre

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24/7
operations